Tuesday, October 25, 2011

question:


answer: first, a big thank you for placing an order from my shop. second, do you still have the paypal confirmation email that was sent to your paypal email address shortly after you placed the order through my shop? If so, please forward that to me when asking about the status of your order. This helps tremendously and is greatly appreciated! Especially if you placed an order around a busy time (new shop update, Christmas) because I get tens of orders per day and sometimes from names that are similar so it becomes a great ordeal to find yours. If you ordered using your husband's or child's name, please indicate that too (unless you're a regular and we've corresponded lots then there's no need).

Please note: shipping timeframe of 6-12 business days is an estimate only. sometimes it gets there faster but sometimes a bit longer than the 12 days. please try to be patient and wait just a bit longer before sending off an email because 99% of the time, your package will get to you a few days after you've sent me an email. I get enough of these emails to ask this from you because I get a sinking feeling and anxious for you every time I get one (most of the time all for nothing! lol) - so please wait one more week? I've shipped thousands of packages off in the 3 1/2 years since I've opened shop and only a handful has not made it to their owners. Small packages are shipped as regular mail and not insured if something does happen to it. But if it's a bigger item (or you've ordered enough little items), then the post office requires that we wait 30 days before making a claim.

In summary, please wait 30 days from day that item was shipped to let me know that it didn't make it (if you can). It's greatly appreciated:).

Another note: I usually do fly off an email to your when your order ships. Exceptions are around shop update time (just way too many orders and too many things to do for one little person - thanks for understanding). During those times, please check my blog because I make the announcement that your order has been sent in a general blog post.

10 comments:

Rebecca Mortensen said...

I have been following your blog and loving your stuff for a while, I just ordered a Christmas album kit and I'm SO excited for all it's loveliness to come to my house! Thanks for sharing your creativity with the rest of us!

V Simone said...

Thank you Eve. My goodies arrived in Australia today. Love the stitching on the pages. You have saved me so much time, now I can just concentrate on the photos.Lovely!

Becky Handforth said...

Thank you Eve. My oder arrived yesterday here in Va. Beach, VA and I love them.

Jennifer Land said...

I just received my Christmas Art Journal yesterday and all I can say is:
1) Wow! Canada to Florida in one week! and
2) Wow! I ordered a journal last year (which was so awesome), but I think I love this year's journal a little bit more! So beautiful...especially love all the handmade bits with sewing. Something I always want to do on projects, but never do.
Thank you so much! Keep up the great work!

Mama to Jayden said...

Thank you! I received my order yesterday and the Christmas journal is just awesome!

tara said...

mine arrived today in Ontario. LOVE IT. thanks so much!

Marti said...

Well, Eve, I know where my journal is- right here in Florida! It is fantastic. Thank you for making a batch without the holes. I love it! Thank you so much!

Serene said...

Got my order yesterday in Alaska! Thanks Eve! Can:D't wait to use it!

evalicious said...

SO VERY HAPPY you ladies got yours!! Thank you again so much for your support:)

Kris said...

I just received my christmas album and embellishment kit yesterday, and all I can say is wow, so I'm ready to do my very first december daily and journal your christmas. Love everything about it. I bought the extra embellishment kit for my project life album that I'm doing right along with DD/JYC.

So very excited in Valentine, Nebraska....